Abuses, frustration and feelng to strangle someone is the feeling that i get when i think about Aircel and Airtel. Pathetic experience as a customer as I look to switch over om Airtel to Aircel. Like all good sales rep I keep getting frequent calls explaining me how good an Aircel service is followed up by exceptional time management skills potrayed by sending an agent to collect my documents within 2 hours of me accepting to go for the connection (This after I have been horribly frustrated and pissed with Airtel services). However this is where the agony starts for me.
After collecting my documents i was told that a verification would be done within 48 hours (that did not happen for 7 days as the sales rep said that the verification can only happen at my residence and I am never there as i work the whole day). After 7 days the verification guy tells me that we can do the verification at my office too. (Geez, imagine my rage when i heard that!!). After the verification I was again tod to clear my outstanding biling amount which I had already done 7 dys back and because Aircel was not able to do my verification 7 days back my outstanding bill had again gone up. So even after that when i cleared my outstanding bill amount my connection till date has notstarted.
Airtel people tell me that my cnneciton has been cancelled from their end whereas Aircel people keep assuring me that there was a problem with the Airtel guys due to which they could not get my number switched using Mobile Number Portability (MNP) I dont know how many people have gone through the agony of opting for MNP?? However as i still wait for my connection to get activated, i doubt whether I will stay with Aircel for long. Vodafone, here i come!!
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